Regulation and complaints

HQ Bank share price: 6.90 SEK


Regulation and Complaints HQ Bank AB (HQ) Has authorisation to conduct banking operations, has all required permissions to conduct securities operations and is regulated by the Swedish Financial Supervisory Authority (Finansinspektionen) Is required to avoid conflicts of interest. In cases where a conflict of interest may arise HQ must ensure that the client is treated fairly Has written routines for dealing with client complaints and has an appointed complaints officer A complaint is where a client has expressed concrete dissatisfaction with an individual matter related to a financial service or product. Complaints should be submitted in writing to the complaints officer. Guidance in conjunction with any complaints is offered by the Konsumenternas Bank- och finansbyrå and the Swedish Consumers Insurance Bureau (Konsumenternas Försäkringsbyrå) and via local authority consumer guidance. If a complaint is rejected the client may have the dispute reviewed by consulting the Swedish National Board for Consumer Complaints (Allmänna reklamationsnämnden, ARN) or in the courts. However the ARN will not deal with matters that require verbal presentation of evidence.		Richard Berlin, Complaints Officer Tel +46 8 696 20 41 richard.berlin@hq.se